Last Updated: March 7, 2026
At Shoppy.com.bd, we aim to deliver your orders safely and as quickly as possible. Please read our delivery policy carefully to understand how our delivery process works.
1. Delivery Coverage
Shoppy.com.bd currently delivers products to most locations across Bangladesh through trusted third-party courier services.
Delivery availability may vary depending on courier coverage in certain remote areas. If delivery is not available in your location, our support team will inform you after reviewing your order.
2. Order Processing
After you place an order on Shoppy.com.bd, our team will:
- Review and confirm the order details
- Prepare and package the product
- Hand over the parcel to our courier partner for delivery
Customers may receive a confirmation phone call or message before the order is processed.
Orders are usually processed within 24 hours during working days.
3. Delivery Charges
Delivery charges depend on the delivery location. The current delivery charges are:
- Inside Dhaka: ৳ 80.00
- Outside Dhaka: ৳ 99.00
- Bogura City: ৳ 0.00 (Free Delivery)
The exact delivery charge will be automatically shown during checkout before confirming your order.
Shoppy.com.bd reserves the right to update delivery charges at any time.
4. Estimated Delivery Time
Estimated delivery time depends on the delivery location.
Inside Dhaka: 1 – 2 business days
Outside Dhaka: 2 – 3 business days
Delivery times may vary due to:
- Courier service delays
- Weather conditions
- Public holidays
- High order volume
- Unforeseen logistical issues
We always try our best to deliver orders within the estimated timeframe.
5. Delivery Process
Once your order has been shipped, it will be handled by our courier partner.
The courier will attempt delivery to the address you provided during checkout.
Customers are responsible for ensuring that:
- The delivery address is correct
- The phone number is reachable during delivery time
Incorrect information may result in delays or failed delivery.
6. Failed Delivery Attempts
Delivery may fail if:
- The customer is unavailable at the delivery address
- The phone number is unreachable
- The address is incorrect or incomplete
If delivery fails, the courier may attempt to deliver again or return the package to us.
In such cases, additional delivery charges may apply for re-delivery.
7. Damaged or Missing Items
If you receive a package that appears to be:
- Damaged
- Opened or tampered with
- Missing items
Please contact our support team immediately within 24 hours of receiving the package.
Our team will investigate the issue and assist you with a solution.
8. Order Tracking & Support
If you want to check the status of your delivery, please contact our support team with your Order ID.
Contact for Delivery Support
If you have any questions about your delivery, please contact us:
📧 Email: [email protected]
📞 Phone / WhatsApp: +8801804-618150
Our support team is available to assist you during business hours.